How it goes down at the Mac Shack

  • Premium service at affordable rates

    The Mac Shack brings you exceptional service at exceptionally affordable rates!

  • Fast and easy service

    Complex repairs at the component level are a piece of cake for us!

  • Fast turnaround with insured delivery

    Fast, Fantastic, and Effortless — these three aspects are the epitome of our service. Right from booking to repairing with a 6-month warranty to boot! Repairs usually take no longer than 1-5 business days, depending on the availability of parts. And it comes with a free 24-hour £1000 insured return P&P.

  • 6-month warranty on repairs

    We have you covered for up to 6 months.

Call us now for immediate advice and assistance

How do I get my Mac fixed?

  • You book

    Fill out the online job booking form and leave the rest to us.

  • We collect

    We provide a nationwide collection in the UK. Hurry and book before noon to avail of our same-day collection service!.
    Please ensure you pack your device in its original box, i.e., the one it came in when you purchased it. What if you don’t have the original box? Mark the appropriate box for your device on the online booking form, and we’ll send you an exact replica! This purpose-made shipping box will significantly reduce the chances of in-transit damage. Once we mail the shipping documents to you, print them out and attach them to the box. Then let us know your device is ready for collection!

  • Drop off point

    We offer the utmost convenience! Simply drop off your device at any one of hundreds of drop-off points around the UK by 11 pm. Hit us up for further details!

  • We diagnose

    We give your device a complete diagnostic assessment backed by a no-obligation repair quote.
    From the moment we receive your device until we ship it back to you, you will constantly be in the loop. Say you book a diagnostic service or an iMac or a MacBook repair service. In that case, we call you beforehand to let you know the cost through a no-obligation quote.

  • We repair

    We get to work fixing your device as per the decided quote. OR, we have your device shipped back.

  • We despatch it

    As soon as your device leaves us, you will be informed. Also, you will be alerted about the tracking details from our partnered couriers, UPS or TNT.

Adequate packaging is non-negotiable!

Devices in the incorrect packaging will not be opened for inspection, nor will they be returned. Instead, you will need to arrange your own courier for collection. Remember, we consider original manufacturer packaging to be the standard. If you do not have the right packaging, we will provide you with the appropriate one via post. So, please highlight the correct option on the booking form.
Alternatively, you could purchase an Apple Mac shipping box separately from the Bookyard.

Find your nearest UPS Drop Off Point here by dropping in your postcode —

At the Mac Shack, we’re all about making things easy for you!

For that reason, we offer not one but two different transportation modes!
That’s right — you can have your device picked up either from home or from your workplace. OR, you could always drop your device at one of the UPS Nation Wide Drop Off points, completely free of the commitment fee! Do mention your preferred option on the online booking form!

Delivery information and conditions

In order to minimise effort on your behalf we offer two different methods of transportation, you can either arrange through us a collection from your home or place of work and you will be charged a small commitment fee of £12.95 which will be deducted off your final repair bill or REFUNDED IN FULL if you wish to cancel the repair, if you miss your collection time the collection fee is non-refundable, alternatively you can drop off at one of UPS Nation Wide Drop off points completely FREE No commitment Fee required, please select which option best suits you when booking your repair on our booking form.

In all cases adequate packaging is required, we will NOT open inspect or return a Desktop iMac in the incorrect packaging and you will have to arrange your own courier for collection. (We recommend original manufacturers packaging). If you do not have adequate packaging we can supply you via post the correct packaging for your Apple Mac, please select the correct box for you on our booking form.

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