Frequently Asked Questions

We can work on any Apple mac regardless of the age or model, even if it Apple class your Mac as vintage we can still fix it.

Yes. Our workshop and retail presence are open to the general public. We are located on West Street, close to Fareham station. Our store is just across the road from Dominos Pizza.

Yes. We always give you an exact quote before going ahead with any work, and will not start any repair without your prior confirmation. Please ensure you are reachable on your supplied contact telephone number or email address to avoid any unnecessary delays.

Yes. Our workshop staff have full experience in both hardware and software repairs. If our diagnostic test does not flag up a problem with the hardware inside your Apple Mac then we are also able to fully repair any software issues that you may be experiencing. We are usually able to repair such problems in-place, without affecting your data or re-installing your operating system. We can fix software issues on Apple Macintosh systems.

On the odd occasion, the price of the repair is sometimes higher than the value of the Mac. This is particularly true of older Apple Mac’s. In cases like this we always have several other options available to you. If you don’t need your old Mac any more then we can safely dispose of it in accordance with WEEE regulations free of charge. This also applies to collections that have been made but you have opted to pick up the machine from us directly as opposed to arranging a return delivery. We can recover any personal data that you require, and we can also produce an insurance report outlining the faults if you wish to claim on, for example, a new for old home insurance policy. There are many options available, and usually we will be able to find a solution suitable for you.

No. We never remove or otherwise touch your data unless we are required to for backup purposes, and we’ll always talk you through the process before we do that. Your data is never erased by us, and we do not examine files or documents of any description because we are not required to do so to complete the repair. We are trusted by larger companies and have worked with corporate clients in London and Birmingham in the past.

We accept all major UK credit and debits cards (including Visa and Mastercard). We also accept PayPal and Google Checkout as secure means of online payment.

Yes. Our courier will collect from anywhere in the UK, including the Channel Islands and other remote areas that Royal Mail and many other couriers do not collect from or deliver to. We will cover all expenses in getting your Apple Mac to us. Our couriers are all fully insured and we use solid packing materials to ensure a safe return to you once the repair is complete.

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